WARRANTY POLICY

The Buschbeck Masonry BBQ / Outdoor Fireplace is warrantied for a period of 2 years from date of purchase. 

The Warranty covers major structural cracks that occur as a result of a manufacturing defect that prohibit the unit being used for its intended use, but excludes damage caused by excessive heat or overloading (See assembly instructions on each product). 

Small hairline cracks are considered normal, are non-structural and do not constitute a claim. 

Warrantee excludes normal wear and tear as would be expected in a masonry cooking device, and is limited to replacement parts and delivery freight only. 

Our 2 year warranty applies to claims regarding any fault, defect or failure occurring as a result of the manufacturing process. 

RETURN POLICY

Unfortunately we are not able to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item: 

• has a problem that would have stopped someone from buying the item if they had known about it 

• is unsafe 

• is significantly different from the sample or description 

• doesn’t do what we said it would, or what you asked for and can’t be easily fixed. 

Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

If your item is under warranty, please see above details on our Warranty Policy. 

For additional information on our return policies, please contact our Customer Service team at 0800 001 6555 or email us mail@bathbliss.co