1. As soon as you place your order you'll receive an order confirmation e-mail from us to confirm that we have received your order and pre-authorised your credit or debit card for your purchase.
We then confirm that your items are in stock and available for immediate shipment.
2. If your items are on backorder or unavailable, we will get in touch by email first to ask how you would like to proceed.
If you are happy to wait the estimated duration till delivery, that's fine and we thank you for your patience otherwise we can void the pre-authorisation and cancel the order.
3. If your item(s) are available for immediate shipment (handled within 5 business days), we will process the charges and submit the order for shipment.
If your order is in stock and we process the charges to your credit or debit card, it will ship within one to five business days from the date of your order.
You shall then receive tracking information within 24-48 hours of your order leaving the warehouse to the e-mail address provided at checkout.
If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at firstname.lastname@example.org or 0800 001 6555
Deliveries are sent during normal business hours, Monday to Friday and can take between 1 and 21 days to receive, depending on your item(s) and your location.
Any purchases made on weekends and public holidays will be processed on the next business day.
We send all items via registered courier with tracking and signature upon delivery. This ensures your item is received safe and secure from us to you.
All orders require a signature upon delivery. We can send some orders ATL (authority to leave) upon request, Bath Bliss however is not liable for any lost or stolen items if you opt for ATL.
Product Quality Guarantee
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should REFUSE the package, and make note of it on the delivery receipt.
If your item(s) do arrived damaged, please contact us immediately and send photos to email@example.com.
We will process an insurance claim on your behalf and happily work with you to resolve the issue and refund or replace your order.
Free shipping applies to mainland UK delivery only.
Additional charges may apply to deliveries outside mainland UK areas based on the delivery location postcode.
Areas That We Cannot Deliver To
Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to, (non UK mainland).
If our freight partners can't deliver to your address we will reach out to you via email or phone within 5 business days of your order to discuss delivery options.
Deliveries to some areas may not be displayed accurately on our website. We may request an additional delivery fee to cover freight costs.
We also must have a physical address to deliver your items to.
We cannot deliver items to a PO Box or Parcel Locker.
To be able to give you the best possible shipping price all products with weights over 25kg may require you to assist the driver with off-loading.
If you are unable to assist please let us know as we would need to include a Tail Lift for the delivery.
Most of our products are made specifically for the UK market and to UK/ European Safety Standards, therefore, we recommend you check with your local authorities that the product is suitable before ordering.
We will happily ship our products to international customers. Due to the extremely wide range of product dimensions, we will provide an up to date shipping price quote for you upon request. Simply send a quotation request to firstname.lastname@example.org
Should you wish to proceed after receiving a quotation we'll prepare an order for immediate payment through our secure online payment gateway.
It is important to note that the estimated delivery date provided can change due to unforeseen circumstances, like breakdowns, traffic, time constraints or time critical freight getting preference.
Please be aware that this is in the hands of the courier companies we use to deliver your goods, and is completely out of our control.
Although it can be very frustrating waiting for an item to arrive after it's estimated delivery date, we cannot offer any refunds or replacements until the courier has deemed the item as lost in transit. This may take up to 4 weeks from the initial order date.
We appreciate your understanding.
Lost Items In Transit
If the courier company deems your items as being lost in transit then we will send a replacement item out to you at no extra cost to you.
Redelivery Fees And Authority To Leave
If you are not home to accept your order, a card will be left advising next steps for re-delivery, this may incur additional charges, especially for heavy and bulky items.
If you opt for an authority to leave please note that once the freight has been delivered, the courier or Bath Bliss cannot be held responsible if the freight is lost/ missing or damaged.