ARTE Return +Cancellation
Incorrectly ordered items or cancelled orders cannot be returned. Goods that have to be exchanged must be retained in exactly the same condition as they were acquired.
These goods must show no evidence of assembly and must be in their original packaging. Retailers must ensure that their customers open packaging in a manner that can easily be put back together and that all items are checked before assembling.
Goods that show any sign of assembly cannot be returned. Items that are returned incomplete will not be credited and this includes fittings, knobs, etc. Assembled goods cannot be returned.