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Outdoor Chef | 3-Year Warranty

Outdoor Chef | 3-Year Warranty

 WARRANTY AND GUARANTEE

The following terms of warranty and guarantee apply only if OUTDOORCHEF has not made a different agreement in writing with the customer outside these Terms & Conditions.


WARRANTY


OUTDOORCHEF provides the customer with a warranty only covering the absence of defects in the Products within the meaning of Art. 197 of the Swiss Code of Obligations. OUTDOORCHEF shall only be liable for product characteristics specified by the customer in the context of his order if OUTDOORCHEF has expressly warranted them in writing.

Similarly, any claims for compensation by the customer are excluded within the legally permitted framework.


GUARANTEE


The term of the guarantee and DOA provisions (definition below) for the individual Products are communicated on the OUTDOORCHEF website at www.outdoorchef.com or can be requested from OUTDOORCHEF at any time by telephone.


Guarantee Claim

Guarantee claims must be asserted by the customer to OUTDOORCHEF in writing immediately after their discovery, but within 2 months at the latest, by sending the guarantee card or proof of purchase.

After expiry of the period of 2 months (complaint period), all guarantee claims against OUTDOORCHEF are excluded. For obvious, recognisable and outstanding defects, this complaint period begins with receipt of the Product. The customer is obliged to check the Product for defects immediately after receipt.

In the case of hidden defects, the period for giving notice of defects shall commence upon discovery of the defect.

If the Product was purchased in a non-functional state, i.e. cannot be put into operation after purchase (Dead on Arrival, "DOA"), the customer must return it to OUTDOORCHEF within 10 working days from the date of purchase, showing the relevant guarantee card or proof of purchase.

The Product will be replaced for the customer with an equivalent or comparable model from OUTDOORCHEF.

After the expiration of the period of 10 days from the date of purchase, no exchange will be made, but a repair will be carried out. Brands and Products for which the DOA provisions are excluded are excepted from this.


Guarantee cases and scope


The guarantee is valid from the date of purchase and is granted in the following cases, provided that there is no exclusion:

- 12 years on stainless steel burners*
- 12 years on all stainless steel parts*
- 12 years on die-cast aluminium parts*
- 12 years on stainless steel grills*
- 12 years on ceramic burners*
- 5 years on the enamelled sphere (base and lid)*
- 5 years on enamelled cast iron grate*
- Enamelling defects only before first use
- 2 years on all remaining manufacturing / material defects

*only valid in case of rusting/burning through for the models Davos, Arosa, Lugano Evo, Dualchef.
From the 6th to the 12th year 50% on spare parts costs for the enamelled sphere / cast iron grate (excluding transport costs).



Irregularities that are insignificant with respect to the functionality, colour differences in the enamelling or minor faults such as production-related contact points on the lower edge of the lid or on the suspensions are not considered to be defects.

Reasonable technical and design deviations from the details in brochures, catalogues and written documents and changes in models, designs and materials in the context of technical progress and further development do not constitute a defect either in fulfilment or the Product.

In the event of a guarantee claim, OUTDOORCHEF may, at its sole discretion and choice, repair or replace the damaged or defective parts or replace the Product altogether. In the event of a replacement, OUTDOORCHEF shall be entitled, at its own discretion and choice, to offer the customer a comparable model from OUTDOORCHEF, e.g. in exchange for a successor model. Insofar as the functionality of the Product is not impaired by a defect, the customer may also be offered appropriate financial compensation instead of a repair or exchange/replacement.



The guarantee is in any case limited to the value of the purchase price of the Product purchased by the customer.

Guarantee exclusion

The guarantee is excluded in the following cases:

- Consumables, such as lamps, batteries, packaging, etc.
- Faults, defects and deterioration of condition caused by accident, incorrect use, failure to observe the operating instructions, failure to tighten the screw connection hose & regulator to the grill incl. leak test and/or the warning notices;
- Grease fire;
- Environmental and extreme weather conditions/force majeure (hail, lightning strikes, hurricanes, earthquakes, tsunamis, storm surges, tornadoes, severe storms, acid rain and others);
- Exposure to salty air and/or chlorine sources such as swimming pools and hot tubs.
- improper modification;
- Misuse;
- Vandalism/wilful damage;
- faulty assembly;
- Negligence;
- lack of care of the Product/non-performance of regular maintenance;
- Contamination and damage caused by insects or spiders (e.g. burner tubes);
- Damage caused by rodents or martens (hoses and other parts);
- Damage due to wear;
- Usual wear and tear during normal use, especially on general wear parts such as the funnel, flame roofs, burner, thermometer, ignition and battery, electrode, ignition cable, gas hose, gas pressure regulator, heating element, reflector, aluminium protective foil, grill or charcoal grate and tray, ignition grate as well as the grease drip tray and charcoal tray;
- Scratches;
- Dents;
- Paint damage;
- Coatings;
- Corrosion and superficial rusting;
- Discoloration due to heat;
- Damage caused by abrasive and chemical cleaning agents;
- Chipping and damage to porcelain-coated parts and components (unless the defect can be proven to have existed prior to first use);
- Defects and/or damage, insofar as these have been caused by interventions or repairs by service technicians not authorised by OC or by the installation of spare parts from other manufacturers;
- Defects and/or damage that occurred during transport to the buyer, unless the transport was arranged by the guarantor;
- Defects and/or damage due to wear and tear during professional use for commercial purposes (e.g. use in the hotel or catering industry).

The guarantees and disclaimers set forth in this guarantee agreement are conclusive. OUTDOORCHEF does not undertake any warranty, guarantee or liability beyond the scope of this guarantee agreement.


Guarantee processing

In the event of a guarantee claim, the customer must contact OUTDOORCHEF immediately. The customer must provide the following information and submit supporting documentation when submitting a guarantee claim:

- Purchase receipt and guarantee certificate;
- Product name with serial and part number (to be found on the data sticker attached to the Product);
- Address of the customer;
- Description of the defect.


For the duration of the guarantee processing (inspection and possible repair/replacement/replacement), there shall be no claim against OUTDOORCHEF for a replacement product or any other compensation. The performance of guarantee services shall neither extend nor restart the guarantee period. Replaced parts shall become the property of OUTDOORCHEF.

The customer is responsible for transport to the OUTDOORCHEF service centre in Switzerland (see www.outdoorchef.com) and also bears the costs incurred. Returns from the OUTDOORCHEF service centre will only be made to addresses in Switzerland and Liechtenstein.

 


 RETURNS POLICY

OUTDOORCHEF accepts returns only of incorrect deliveries and brand new Products in undamaged original packaging and without stickers (e.g. showing prices). Return or exchange of Products is possible only within 10 days of receipt by the customer or by special agreement and only following approval from the OUTDOORCHEF sales department.

That approval shall take the form of issuance of a return order number by OUTDOORCHEF. The return order number must appear on all documents (e.g. delivery notes) provided by the customer. Any costs for checks, damaged packaging, etc. shall be deducted from the credit note issued to the customer.

If the customer fails to observe these provisions, OUTDOORCHEF is entitled to return the Products without postage to the customer, to refuse to accept delivery or to charge expenses of a minimum of CHF 50.00 or a maximum of 10% of the invoice amount.

 

 

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